These terms apply when you use NovaUnit: the resident app for iPhone and Android, the management portal at admin.novaunit.co, and this website. NovaUnit is provided by NovaBranch Pte. Ltd., a company incorporated in Singapore ("we", "us"). By creating an account or using NovaUnit, you agree to these terms and to our privacy policy.
1. How NovaUnit works
NovaUnit is used by condominium management corporations (MCSTs) and their managing agents to run their buildings, and by residents to reach their building's management. Your building's management decides which features are available, approves residents, handles your requests and bookings, and sets the building's rules, fees and deposits. NovaBranch provides the software; we are not your building's management and we do not carry out repairs or building services.
2. Your account
- You must be at least 18 years old and a resident, owner or tenant of the unit you register for, or authorised by them.
- Give accurate details. Your building's management checks and approves registrations and may decline or remove an account.
- Keep your password safe. You may share your unit's account with members of your household; you are responsible for what is done with it.
- You can delete your account at any time in the app. What happens to your data is explained in the privacy policy.
3. Acceptable use
When you use NovaUnit, you agree not to:
- break the law or your building's by-laws and house rules;
- harass, threaten or abuse anyone, including other residents and management staff;
- post content that is false, misleading, defamatory, obscene, discriminatory or that infringes someone else's rights, or share another person's personal data without their consent;
- make false service requests, bookings or applications, or use someone else's account or unit;
- use the community board for spam or for commercial advertising your building does not allow;
- try to access data that is not yours, interfere with the service, or copy, reverse engineer or overload it.
4. Your content
You keep ownership of what you submit, such as requests, messages, photos, posts and documents. You allow NovaBranch and your building's management to store, process and display it as needed to run NovaUnit for your building. Community posts are visible to other approved residents of your building. Management may remove posts or content that break these terms or the building's rules.
5. Bookings, fees and deposits
Facility bookings, application fees and deposits are set by your building's management and are paid to the management corporation, not to NovaBranch. Booking rules, payment deadlines, refunds and any deductions are decided by your building's management. Questions or disputes about them should go to your management office.
6. AI features
Some features use artificial intelligence, for example the building assistant that answers residents' questions from information the management shares, and drafting tools for management. AI answers can be incomplete or wrong. They are not legal, financial or professional advice. For anything important, check with your building's management or the building's official documents.
7. Notifications
NovaUnit sends notifications about your requests, bookings, applications and building announcements. You can turn them off in your phone's settings. Important information may then reach you later or not at all.
8. Availability and changes
We work to keep NovaUnit available and secure, but we do not guarantee it will always be available or free of errors. We may change, improve or stop features. Do not rely on NovaUnit alone in an emergency: for urgent safety issues, such as a fire, flood or someone trapped in a lift, call the emergency services and your building's security or management directly.
9. Suspension and termination
Your building's management or we may suspend or close an account that breaks these terms, the building's rules or the law, or when you no longer live in or own the unit. If your building stops using NovaUnit, your access ends too.
10. Liability
To the extent the law allows, NovaUnit is provided "as is". NovaBranch is not responsible for the decisions or actions of your building's management, for building services or repairs, for content posted by other users, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under Singapore law.
11. Buildings and managing agents
If you use NovaUnit on behalf of a management corporation or a managing agent, your organisation's use is governed by its agreement with NovaBranch, including service levels and how personal data is processed for the building. Where no such agreement has been signed yet, these terms apply to that use as well.
12. Changes to these terms
We may update these terms. When we do, we change the date at the top, and if the changes are significant we tell you in the app or by email. If you keep using NovaUnit after that, the updated terms apply.
13. Law
These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.
14. Contact
NovaBranch Pte. Ltd., Singapore
support@novabranch.co · novabranch.co