How can we help?

After registering, your account needs to be approved by your building's management team before you can access the app. You will receive a push notification once your account is approved. If you have been waiting more than 2 business days, please contact your building management office directly.

Your building needs to be registered on NovaUnit by its management company before residents can sign up. If your building is not listed, please ask your MCST or managing agent to contact us at hello@novabranch.co to get set up.

Unit numbers are configured by your building's management team. If your unit is missing, please contact your building management office and ask them to add it. You can also email us at support@novabranch.co with your building name and unit number.

On the login screen, tap Forgot Password? and enter your registered email address. You will receive a password reset link by email. Check your spam or junk folder if you don't see it within a few minutes.

Tap the Submit a Service Request button on the Home screen, or from the Requests tab. Fill in the title, category, and description, and optionally attach up to 5 photos or 1 video. Tap Submit Request to send it to your management team.

On the Home screen tap Apply to Management (on Android: Applications), choose the type of application, fill in the details and attach any documents requested. You can follow its status under Applications, and you get a notification when management decides. Fees and deposits are set by your building.

You will receive a push notification whenever your building management team posts an update to your service request. Make sure notifications are enabled for NovaUnit in your phone's Settings app. You can also check the status at any time in the Requests tab.

Please check the following:

On iPhone: Go to Settings → NovaUnit → Notifications and ensure notifications are enabled.
On Android: Go to Settings → Apps → NovaUnit → Notifications and ensure notifications are allowed.

Also check that your phone is not in Do Not Disturb or Focus mode. Try signing out and signing back in; this refreshes your notification token.

If the issue persists, contact us at support@novabranch.co.

Go to the Profile tab, tap the pencil icon next to your phone number, enter the new number, and tap Save.

Go to the Services tab and tap on the facility you want to book. Select a date on the calendar, choose an available time slot, and confirm your booking. You will receive a push notification once management confirms or updates your booking. You can view and cancel upcoming bookings from the same screen.

Go to the Community tab and tap the + button. Choose a category (For Sale, Lost & Found, or Recommendation), fill in the details (a contact number is needed for For Sale), and optionally add up to 3 photos. Posts are visible to all verified residents of your building and automatically expire after 30 days.

Go to the Services tab, find your booking under your booking history, and tap the trash icon to cancel. You can only cancel bookings that are still tentative (not yet paid). If your booking is already confirmed, please contact your building management team directly.

No. NovaUnit allows one account per unit to keep building records clean and accurate. Family members in the same unit can sign in with the unit's account on their own phones; the account holder is responsible for its use. If the unit changes hands, or someone else in the unit should hold the account, ask your managing agent to swap it: they remove the current account and the new person then registers.

You can delete your account directly from the app. Go to the Profile tab, scroll to the Danger Zone section, and tap Delete Account. You will be asked to confirm by entering your unit number. Once confirmed, your account, your profile and your requests, posts and photos are permanently deleted, and your upcoming bookings are cancelled. Your building's own records stay with the building without your name: past bookings and their payments, applications (for example renovation permits and their documents) and keycard records. Records your building must keep by law, such as its financial records, are kept for as long as the law requires. This cannot be undone.

If you are unable to access the app, email us at support@novabranch.co with the subject line "Account Deletion Request" and your registered email address.